Privacy Policy

ShipThat ("we," "us," or "our") operates the website shipthat.net (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, request a quote, or use our vehicle shipping services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information You Provide

When you request a quote, contact us, or use our services, we may collect:

• Full name
• Email address
• Phone number
• Mailing and shipping addresses (pickup and delivery locations)
• Vehicle details (make, model, year, type, and condition)
• Payment information (processed securely through third-party payment processors)
• Any additional information you provide in messages or forms

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or source
• Pages visited, time spent on pages, and navigation paths
• Device type (desktop, mobile, or tablet)

How We Use Your Information

We use the information we collect to:

• Provide shipping quotes and coordinate vehicle transport services
• Communicate with you about your shipment, including status updates
• Process payments and manage billing
• Respond to your inquiries and customer service requests
• Improve our Site, services, and user experience
• Send promotional communications (only with your consent; you may opt out at any time)
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or unauthorized activity

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Carrier Partners: Licensed and insured transport carriers who handle the physical shipment of your vehicle. We share only the information necessary to complete your transport (pickup/delivery locations, vehicle details, and contact information).
• Service Providers: Third-party companies that assist us with payment processing, analytics, email delivery, customer support tools, and website hosting.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Protection of Rights: To enforce our terms, protect our operations, or defend against legal claims.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These include:

• Essential Cookies: Required for the Site to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our Site so we can improve performance and content. We use Fathom Analytics and Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and settings to provide a better experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Quote request data is retained for up to 24 months. Completed shipment records are retained for up to 7 years for legal and insurance compliance purposes. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

Canadian Privacy Rights

If you are a Canadian resident, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, and withdraw consent for the processing of your personal information. For cross-border shipments, your information may be processed in the United States, which may have different data protection standards.

Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please visit our contact page to get in touch.